Frequently Asked Questions

Welcome to Xo Boutique’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.

How long does shipping take?

Once shipped most domestic orders take anywhere from 2 to 6 business days to arrive depending on location and the efficiency of your local postal service.

How do I know my package is on it's way?

Once your order is shipped (within 1-2) business days an email with tracking information will be sent to the email provided at checkout.

Undelivered Items?

We are not responsible for the fee to re-ship undelivered items due to a wrong address or non acceptance. Customers are responsible for providing a proper address and acceptable mail box standards in which to receive a package. A re-shipment fee will be issued to re-ship all undelivered items that come back to us solely based on weight.

Lost or stolen packages?

Please contact your local postal office to file a claim as we are not responsible for lost or stolen packages. 

What if my mail box is too small for large packages?

If your mail box is too small the postal carrier will leave a note in your mail box stating that your local USPS office has your package on hold. They will hold if for 15 days. Failure to pick up package will result in it being sent back to us. A reshipment fee is required to re-ship all packages. We suggest using the tracking number provided via email to ensure the proper location of your order and avoid such issues arising.

What if need to cancel an order?


Do you accept orders placed outside of the US?

Currently we are only shipping to the U.S and territories, Canada and Puerto Rico.

What if I'm unsure about sizing?

To best assist on sizing review the posted measurements carefully as each item has been measured for accuracy. Compare posted measurements to your own and select the item in your sizing range. (Measurements are posted as inches.) If you still have questions you can always email us at our team will be happy to assist you.

My size is not available but I really want the item?

If your size if not available it's probably because the product is sold out. Some times items will be restocked. You can email us regarding that item. Please include item name and size in the email

Is my payment secure?

We currently use PayPal & Square which are two of the most trusted online payment solutions available. Because of this, our site has all the same securities and payment fraud protection as Before entering any personal credit card information, you will be transferred to PayPal's or Squares secure servers. Which accept Visa, Mastercard, Discover, American Express and Diners Club.

What is your return policy?

We DO NOT offer refunds. If you’re not totally obsessed with your Xo Boutique purchase, you may exchange or return it for store credit only within 7 days of purchase. Items must be returned in new, unworn, and unwashed condition with tags attached and cannot be labeled final sale. Items with stains, marks, perfume scents, bodily scents, accidental tears due to mishandling, or missing items such as: dress tie, included belt, etc., will not be accepted. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at If your return is accepted, Return shipping will be at the expense of buyer. Items sent back to us without first requesting a return will not be accepted.

Didn't find what you were looking for? Feel free to contact us at any time!